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Frequently Asked Questions
Have questions about our artisan chocolates, luxury gift boxes, corporate branding options, or cold-chain delivery? Find your answers below.
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Yes. Every Choconomi chocolate is freshly handcrafted after your order is confirmed. We do not keep ready-made stock, allowing us to deliver fresh and premium-quality chocolates.
Our standard chocolate collections usually require around 24 hours for preparation. Customized or specialty chocolates may require additional time depending on the design and quantity.
We deliver across India. Most orders are delivered within 7–10 business working days after dispatch. Delivery times may vary depending on your location and courier service.
Yes. Choconomi currently delivers to most locations across India through trusted courier partners.
Yes. We offer customization for selected products, gift boxes, corporate orders, festive collections, and special occasions. Contact us with your requirements before placing your order.
Yes. We accept bulk orders for corporate gifting, weddings, birthdays, festivals, return gifts, and other special occasions.
Since every order is freshly prepared after confirmation, cancellations may not be possible once production has started. Please contact our support team immediately if you need assistance.
Generally, we do not offer refunds because our chocolates are handmade and prepared after every confirmed order. However, genuine concerns are reviewed individually by our support team.
As our chocolates are perishable handmade products, returns and exchanges are generally not accepted. If you receive a damaged or incorrect order, please contact us immediately.
Please contact us as soon as possible with clear photos of the product and packaging. Our team will review the issue and provide an appropriate solution.
We accept secure online payments through the payment options available on our website during checkout.
Yes. Once your order is shipped, tracking details will be shared whenever available by our courier partner.
Store chocolates in a cool, dry place away from direct sunlight, heat, and moisture. Avoid refrigeration unless specifically recommended.
Our chocolates are freshly handcrafted using quality ingredients. Product ingredients may vary depending on the chocolate collection. Please check the product page or contact us for specific ingredient information.
Some products may contain nuts or be prepared in a facility where nuts are handled. If you have any allergies, please contact us before placing your order.
For selected orders and special occasions, we may be able to arrange scheduled delivery. Please contact us before placing your order.
Yes. Many of our gift collections allow you to include a personalized message card for your loved ones.
Yes. We create handcrafted chocolates for weddings, engagements, birthdays, baby showers, anniversaries, festivals, and corporate events.
During heavy rain or extreme weather, delivery timelines may be slightly delayed. Shipping charges may also vary depending on courier availability and destination.
You can contact us anytime by email at [email protected] or WhatsApp us at +91 9712709131. We're happy to help with your questions and orders.
Choconomi focuses on freshly handcrafted chocolates, premium ingredients, elegant packaging, and quality service to create a memorable chocolate experience for every customer.
Yes. Every order is prepared only after confirmation to ensure freshness, premium quality, and the best possible taste.
If you need chocolates urgently, please contact us before placing your order. We will do our best to accommodate your request whenever possible.
Yes. We offer beautifully packed chocolate gift boxes for Diwali, Raksha Bandhan, Christmas, New Year, Valentine's Day, birthdays, and many other celebrations.
Simply contact our team by email or WhatsApp with your required quantity, occasion, and customization details. We'll help you choose the perfect chocolate collection for your event.
