Returns & Exchange Policy
At Choconomi, every order is freshly handcrafted after it is confirmed, ensuring maximum freshness and premium quality for our customers. Since our chocolates are made-to-order and are classified as perishable food products, we generally do not accept returns or exchanges once an order has been delivered. We encourage customers to review their order details carefully before placing an order.
However, we understand that unexpected situations may occasionally occur. If you believe there is a genuine issue with your order, we request you to contact the Choconomi Support Team immediately. Every request is reviewed individually, and we will work towards a fair and reasonable resolution based on the circumstances of the case.
Situations Eligible for Review
Please contact us as soon as possible if you experience any of the following:
- You received an incorrect product.
- Your order contains missing items.
- The quantity delivered does not match your confirmed order.
- The package arrived damaged, opened, or tampered with.
- The chocolates were significantly damaged during transit.
- Your customized order differs substantially from the approved specifications.
- You notice a genuine manufacturing or quality-related issue.
- Any other order-related concern that requires our attention.
Review Process
To help us investigate your concern, we may request clear photographs or videos of the product, packaging, shipping label, and any visible damage. Once our team reviews the information, we will determine the most appropriate solution. Depending on the nature of the issue, the resolution may include a replacement, partial replacement, store credit, or any other suitable solution considered appropriate by Choconomi.
Returns & Exchanges Are Not Applicable For
- Change of mind after placing the order.
- Personal taste or flavor preference.
- Incorrect delivery information provided by the customer.
- Failed deliveries due to customer unavailability.
- Minor variations in color, decoration, shape, or appearance that naturally occur in handmade chocolates.
- Products that have been consumed, opened, or stored improperly after delivery.
- Delays caused by courier services, weather conditions, public holidays, natural disasters, or circumstances beyond our control.
- Requests made after an unreasonable period following successful delivery.
Our Commitment
Customer satisfaction remains one of our highest priorities. While returns and exchanges are generally not available for handmade food products, we carefully review every genuine concern and always strive to provide a fair, transparent, and customer-friendly resolution whenever reasonably possible.
Contact Choconomi
📧 Email: [email protected]
💬 WhatsApp: +91 9712709131 (WhatsApp Only)
📍 Address: Surat, Gujarat, India - 395006
