Refund Policy
At Choconomi, every chocolate is freshly handcrafted only after your order is confirmed. Since our products are made-to-order and fall under perishable food items, we generally do not offer refunds once an order has been placed, processed, or dispatched. We encourage customers to review their order details carefully before completing their purchase.
However, customer satisfaction is extremely important to us. If you experience any genuine issue with your order, our team will carefully review the situation and work towards a fair resolution based on the specific circumstances. Every request is evaluated individually to ensure transparency and customer confidence.
Situations We Review
Although refunds are not generally provided, we request customers to contact us immediately if they experience any of the following situations:
- Incorrect product received.
- Wrong quantity delivered.
- Product damaged during transit.
- Package received in an opened or tampered condition.
- Missing items from the order.
- Delivery to an incorrect address due to our processing error.
- Quality concerns that appear to be related to manufacturing.
- Custom or personalized order received differently from the confirmed specifications.
- Any other genuine issue related to your order or delivery experience.
Review & Resolution Process
To help us investigate your concern efficiently, please contact our support team as soon as possible after receiving your order. Depending on the nature of the issue, we may request photographs of the product, packaging, shipping label, or other relevant details. Our team will carefully review the information provided and determine the most appropriate resolution, which may include a replacement, store credit, partial resolution, or any other suitable solution based on the individual case.
Non-Refundable Situations
Refunds or replacements may not be applicable in situations including, but not limited to:
- Change of mind after placing the order.
- Incorrect shipping information provided by the customer.
- Failed delivery due to customer unavailability.
- Minor variations in color, decoration, shape, or handmade appearance.
- Natural variations that occur in handcrafted chocolates.
- Delays caused by courier partners, weather conditions, public holidays, natural disasters, or other circumstances beyond our control.
- Improper storage or handling of chocolates after successful delivery.
Need Assistance?
If you believe your order qualifies for review or if you have any concerns regarding your purchase, please get in touch with the Choconomi Support Team. We are committed to reviewing every genuine request carefully and providing a fair resolution wherever possible.
Contact Choconomi
📧 Email: [email protected]
💬 WhatsApp: +91 9712709131 (WhatsApp Only)
📍 Address: Surat, Gujarat, India - 395006
